Raymour & Flanigan Furniture

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Call Center Representative

at Raymour & Flanigan Furniture

Posted: 10/24/2017
Job Status: On Call
Job Reference #: 5000139198706

Job Description

Requisition Number


Job Title

Call Center Representative


Northern Field Support Center-NFSC

Job Description

Raymour & Flanigan is Growing - Call Center Opportunities Available!

Be a champion for customer service!

Raymour & Flanigan, a leading furniture retailer in the US, is currently seeking experienced, full-time customer care representatives that can enhance the customer shopping experience. Raymour & Flanigan provides an opportunity to demonstrate your customer service skills, learn the furniture retail business, learn and advance. A full-time position in our Customer Care Center also provides a competitive benefits package including Health, Dental/Vision, 401(k), Tuition Reimbursement, Classroom and On the Job Training and Development!


  • Consistently provide genuine, friendly, personable and professional service.
  • Handle multiple responsibilities and have a customer focused mind set.
  • Must be available to work flexible work schedule including weekends and evenings.
  • Go above and beyond advocating for every customer concern and request.
  • Proactively resolve escalated customer issues.
  • Ability to multi-task within a fast-paced service environment.
  • Effective communication, interpersonal and organizational skills in person and on the phone.
  • Demonstrate excellent listening skills and the ability to work independently and with a team.
  • Perform additional functions that may be assigned at the discretion of management.


  • Previous customer service experience in a retail setting preferred.
  • High School diploma or equivalent required, two year college degree preferred.
  • Previous supervisory experience a plus.
  • Proficient computer skills and able to learn proprietary P.O.S. program.
  • Flexibility to work a retail schedule that includes nights and weekends.
  • Ability to work 40 hours a week.
  • Bilingual - Spanish - a plus! 

Additional Information:

  • Office operates Monday - Friday 7:30 am - 9:00 pm, Saturday 7:30 am - 6:00 pm, and Sunday 7:30 am - 6:00 pm.
  • Shifts vary
  • Full time applicants must have the ability to work 40 hours per week; retail schedule.

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!   

Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:

Full-Time Associates

  • Excellent Health, Dental & Vision Coverage
  • 401(k) with a Company Match
  • Paid Vacation and Holidays
  • Health Savings Account
  • Flexible Spending Account
  • Training and Development
  • Tuition Reimbursement Program
  • Generous Merchandise Discount
  • Short & Long Term Disability
  • Group Life Insurance
  • Specified Disease Insurance

Part--Time Associates

  • Excellent Health, Dental & Vision Coverage
  • 401(k) with a Company Match
  • Health Savings Account
  • Tuition Reimbursement Program
  • Generous Merchandise Discount
  • Short Term Disability

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, sexual orientation, marital or familial status, genetic information or other basis protected by law.