Allied Universal

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Shift Supervisor - Full Time Retail Center - Syracuse NY

at Allied Universal

Posted: 12/12/2018
Job Status: Full Time
Job Reference #: 248064
Keywords:

Job Description

  • Job LocationsUS-NY-Syracuse
    Category (Portal Searching)
    Security Officer
    Workdays Available
    Monday - Friday, Saturday - Sunday
    Shifts Available
    Afternoon
  • Overview

    We are North America’s leading security services provider with over 160,000 phenomenal employees. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Approximately 65% of our managers were internally promoted! ?You too can start with little, to no security experience and become one of Allied Universal’s many success stories. We have great part-time and flexible schedules! Start your phenomenal career with Allied Universal today!

    Job Description

    Allied Universal Services is currently searching for a Professional Security Shift Supervisor.

    The Shift Security Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. Act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.

    Supervisory Responsibilities

    • Communicates staffing needs on shift to Account Manager or Operations Manager
    • Assures that officers receive appropriate training, developing them in both technical and professional skills; also may include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
    • Assures that employee grievances are heard with help from appropriate district or region HR support employees and Account or Operations Manager
    • Administers JSA’s and safety programs outlining site-specific hazards for professional security officers on assigned shift including vehicle / driving safety as appropriate to Corporate procedures
    • Enforces Allied Universal’s policies as outlined in the handbooks and executive memos
    • Assists with the communication of policies, company announcements and job openings
    • Provides the basis of a great place to work by treating staff with respect

    Enforcement of Contract Standards

    • Helps Account or Operations Manager identify, meet and exceed the needs of the customer
    • Meets all contractual scheduled hours with a minimum of unbilled overtime
    • Assists in the coordination and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel
    • Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations
    • Assists Account or Operations Manager manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists

    Physical and Mental Functions:

    • Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
    • Climb stairs, ramps, or ladders occasionally during shift
    • Occasionally bend/twist at waist/knees/neck to perform various duties
    • Occasionally lift or carry up to 40 pounds
    • Run as needed
    • Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
    • Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
    • Work in various environments including adverse outdoor conditions such as cold, rain or heat;
    • Constant mental alertness and attention to detail required while setting priorities and following up on assignments

    Qualifications/Requirements:

    Qualified applicants for the Shift Supervisor position will meet the minimum requirements, as described below:

    • High school diploma or equivalent required
    • At least 18 years of age
    • Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
    • Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
    • Must be able to read and understand all operating procedures and instructions
    • Must be able to obtain a valid Guard License as required in the state for which you are applying
    • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check
    • As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty
    • Must display exceptional customer service and communication skills
    • Remain flexible to ever changing environments; adapt well to different situations
    • Intermediate computer skills to utilize innovative, wireless technology at client specific sites
    • Ability to maintain satisfactory attendance and punctuality standard;
    • Neat and professional appearance
    • Ability to provide quality customer service
    • Ability to handle both common and crisis situations at the client site, calmly and efficiently
    • Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
    • Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

    Closing

    In the Security Industry, a Professional Security Officer may be required to possess a guard card/license depending on the state in which they are employed. The guard card/license is paid for by the owner of the license and becomes the property of that individual.

    EOE/Minorities/Females/Vet/Disability

    Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws. We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.

    #ZR

    Requisition ID

    2018-248064

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!